While moving my dining room set into our uhaul truck, we had an incident while situating our furniture- long story short, some icky charcoal/water-like substance had, what I had thought, destroyed the silk-woven seating of one of the ten chairs of the set (in which could not be replaced).
I was in a panic. I got in touch with Bill, and within 2 days (aside from thanksgiving day) of dialing his number, the chair was picked up, magically cleaned, and back at its original location. Dry tech will most certainly be in my contact list and this company will most definitely be hearing from us again! Thanks again, Bill.